Refund Policy

Effective Date: March 13, 2026

Thank you for shopping at Ningrui Stickers. We want you to have a clear understanding of our refund and return terms before making a purchase. This Refund Policy applies to all orders placed through ningruistickers.shop, operated by Guangzhou Ningrui Trading Co., Ltd.

By placing an order on our website, you agree to this Refund Policy.

1. Company Information

Company Name: Guangzhou Ningrui Trading Co., Ltd.
Address: Room C996, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, China
Email: zmincaoyib@outlook.com
Website: ningruistickers.shop

2. Order Cancellation

Orders may be canceled within 12 hours of purchase if production or processing has not yet begun.

If you wish to cancel an order, please contact us as soon as possible at zmincaoyib@outlook.com with your order details.

Once an order has entered production, packaging, or shipment preparation, it may no longer be eligible for cancellation.

3. Returns

Because many sticker products may be made to order, customized, or prepared specifically for each customer, we generally do not accept returns for:

  • Custom sticker orders
  • Personalized sticker products
  • Made-to-order items
  • Items returned due to customer preference after delivery

We may accept returns for eligible non-custom items only if:

  • The item arrives damaged
  • The item arrives defective
  • The wrong item was shipped
  • The item is significantly different from the order

To request a return, you must contact us within 7 days of receiving your order.

4. Refund Eligibility

You may be eligible for a refund or replacement if:

  • Your order was not delivered due to our error
  • You received a damaged or defective item
  • You received the wrong product
  • There is a verified issue with the quality of the item caused by production or fulfillment

To request a refund, you may need to provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem
  • Packaging photos if applicable

We reserve the right to review each request and determine whether a refund, replacement, store credit, or other resolution is appropriate.

5. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • Incorrect shipping address provided by the customer
  • Delays caused by shipping carriers, customs, weather, or other events beyond our control
  • Minor color differences caused by screen displays or printing variations within reasonable tolerance
  • Customer change of mind after the order has been processed
  • Customized or personalized items without quality defects
  • Failure to respond to confirmation requests for custom order details in a timely manner

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at zmincaoyib@outlook.com.

Please include:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item received
  • Photos of the packaging if relevant

After review, we may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit, where appropriate

7. Refund Processing Time

If your refund is approved, it will be processed to the original payment method whenever possible.

Please allow approximately 5–15 business days for the refund to appear, depending on your payment provider or financial institution.

8. Return Shipping

If a return is approved, we will let you know whether the item must be returned and provide return instructions if applicable.

Unless the return is due to our error, customers may be responsible for return shipping costs. Original shipping fees are generally non-refundable unless the refund is caused by our mistake.

9. Lost Packages

If your package is marked as delivered but you did not receive it, please first check with:

  • Household members
  • Neighbors
  • Your local delivery office or carrier

If the package cannot be located, contact us and we will review the situation. Refunds or replacements for lost packages are not guaranteed and will depend on the shipping record, carrier response, and specific circumstances.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us first at zmincaoyib@outlook.com so we can try to resolve the matter directly.

Improper or fraudulent chargebacks may be disputed with supporting order, shipment, and communication records.

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective once posted on this page.

12. Contact Us

If you have questions about this Refund Policy, please contact us:

Guangzhou Ningrui Trading Co., Ltd.
Address: Room C996, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, China
Email: zmincaoyib@outlook.com
Website: ningruistickers.shop

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