Frequently Asked Questions
We’ve answered some of the most common questions about our sticker products, custom orders, shipping, payments, and returns. If you need further assistance, please contact us at zmincaoyib@outlook.com.
1. What products do you sell?
We offer a variety of sticker products, including vinyl stickers, die-cut stickers, planner stickers, decorative stickers, label stickers, packaging stickers, and selected custom sticker options for personal and business use.
2. Do you offer custom stickers?
Yes, we offer custom sticker options for selected products. You can contact us with your requirements, such as size, shape, quantity, artwork, logo, or intended use, and we will review your request.
3. Are your stickers waterproof?
Some of our stickers are made with waterproof or water-resistant materials, but product performance may vary depending on the material, surface, and usage conditions. Please check the product description for specific details before purchasing.
4. Can I use your stickers on laptops, bottles, packaging, or notebooks?
Yes, many of our stickers are suitable for common smooth surfaces such as laptops, bottles, notebooks, packaging, phone cases, storage boxes, and other personal items. Please make sure the surface is clean and dry before applying.
5. How long does order processing take?
Orders are usually processed within 1–5 business days after payment confirmation. Custom or personalized orders may take 3–7 business days or longer depending on the design, quantity, and order details.
6. How long does shipping take?
Estimated delivery times vary by destination:
- Domestic shipping: 3–10 business days
- International shipping: 7–20 business days
Please note that shipping times are estimates only and may be affected by customs, carrier delays, holidays, weather, or other factors beyond our control.
7. Do you ship internationally?
Yes, we may offer international shipping to selected countries and regions. Shipping availability and delivery times may vary depending on your location and the shipping method available at checkout.
8. How can I track my order?
If tracking is available for your shipment, we will send tracking information to your email after your order has been shipped. Please allow some time for the tracking system to update.
9. What payment methods do you accept?
We accept payment methods made available at checkout. Depending on your region and the website setup, these may include major credit cards, debit cards, PayPal, or other secure payment options.
10. Can I cancel my order?
You may request cancellation within 12 hours of placing your order if processing or production has not yet begun. Once an order has entered production or shipping preparation, cancellation may no longer be possible.
11. Do you accept returns or refunds?
Because some sticker products may be customized or made to order, not all products are eligible for return. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at zmincaoyib@outlook.com.
For more details, please review our Refund Policy.
12. What should I do if I receive the wrong item or a damaged order?
Please email us at zmincaoyib@outlook.com within 7 days of delivery and include:
- Your order number
- A brief description of the problem
- Clear photos of the item received
- Photos of the packaging if applicable
We will review the issue and provide an appropriate solution.
13. Why do the colors look slightly different from the website images?
Actual product colors may vary slightly due to differences in screen displays, lighting conditions, printing methods, and material surfaces. We try to present our products as accurately as possible.
14. Can I order stickers in bulk for business or events?
Yes, bulk orders may be available for businesses, events, packaging, promotions, or organizational use. Please contact us with your product requirements, quantity, and preferred specifications.
15. How do I contact you?
You can contact us using the information below:
Guangzhou Ningrui Trading Co., Ltd.
Address: Room C996, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, China
Email: zmincaoyib@outlook.com
Website: ningruistickers.shop